At Narrative Research, respecting privacy is an important part of our commitment to you, our respondents and the general public.
When you participate in survey research conducted by our organization, you can be confident that any personal information that you share with us will stay with us.
Any time you participate as a respondent in one of our surveys, whether in person or by telephone, mail or Internet, you can be assured that your individual responses will be kept confidential and never linked to your personal identifying information without your express permission.
Your personal identifying information will never be sold to anyone.
You are free to choose whether or not to participate in a survey and free to discontinue participation at any time.
We have anti-fraud measures in place to protect your privacy. We will act on instructions regarding your personal information when we are satisfied that the request is being made directly by you or by a third party who has the authority to act on your behalf. We will honour requests from third party organisations acting on your behalf if they can demonstrate that they are, in fact, acting on your behalf, and if we are satisfied with their personal information management and authentication practices.
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Scope and Application
- non-personally identifiable information;
- the name, title, business address and/or telephone number of an employee of an organization;
- other information about an individual that is publicly available and is specified by regulation pursuant to the Personal Information Protection and Electronic Documents Act (Canada).
Collection: The act of gathering, acquiring, recording, or obtaining personal information from any source, including third parties, by any means.
Consent: Voluntary agreement for the collection, use and disclosure of personal information for defined purposes. Consent can be either express or implied and can be provided directly by the individual or by an authorized representative. Express consent can be given orally, electronically or in writing, but is always unequivocal and does not require any inference on the part of Narrative Research. Implied consent is consent that can reasonably be inferred from an individual’s action or inaction.
Disclosure: Making personal information available to a third party.
Employee: An employee of or independent contractor to Narrative Research.
Personal information: Information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization, and does not include descriptive, factual information about an organization.
Respondent: A member of the public who provides personal information to Narrative Research in the course of a survey conducted by Narrative Research. For example, a respondent is an individual who discloses personal information to Narrative Research in the course of quantitative or qualitative marketing or social research.
Third party: An individual or organization outside of Narrative Research.
Use: The treatment, handling, and management of personal information by and within Narrative Research or by a third party with the knowledge and approval of Narrative Research.
The Ten Principles of Privacy
Principle 1 – Accountability
Narrative Research is responsible for personal information under its control and shall designate one or more persons who are accountable for Narrative Research’s compliance with the following principles.
Narrative Research is responsible for personal information in its possession or control and shall use contractual or other means to provide a comparable level of protection while information is being processed or used by a third party.
Principle 2 – Identifying Purposes for Collection of Personal Information
Narrative Research shall identify the purposes for which personal information is collected at or before the time the information is collected.
Narrative Research collects personal information from the public only for the following purposes:
- to conduct quantitative or qualitative marketing and social research;
- to understand respondent opinions to establish suitability for further quantitative and qualitative marketing and social research; and
- to meet legal and regulatory requirements.
Further reference to “identified purposes” mean the purposes identified in this Principle.
Narrative Research shall specify orally, electronically or in writing the identified purposes to the respondent at or before the time personal information is collected in a survey. Upon request, persons collecting personal information shall explain these identified purposes or refer the individual to a designated person within Narrative Research who can explain the purposes.
When personal information that has been collected is to be used or disclosed for a purpose not previously identified, the new purpose shall be identified prior to use. Unless the new purpose is permitted or required by law, the consent of the respondent will be acquired before the information will be used or disclosed for the new purpose.
Narrative Research may provide clients or other third parties with information from any survey, in aggregate form. In aggregate form it is impossible to identify an individual respondent’s personal information.
Principle 3 – Obtaining Consent for Collection, Use or Disclosure of Personal Information
The knowledge and consent of an individual are required for the collection, use, or disclosure of personal information, except where inappropriate.
Participation by respondents in survey research is always voluntary. When a respondent agrees to participate in a survey, he/she gives consent to the interview by participating.
Generally, any personal information collected in the course of an interview is not disclosed to third parties. However, occasionally, a client sponsoring a research project may want to contact respondents directly. In these cases, Narrative Research always explains the reason for the disclosure to the respondent and obtains express permission from the respondent before making any such disclosure.
A respondent is always free to choose whether or not to participate in a survey, free to choose not to answer any specific questions and free to discontinue participation at any time.
In obtaining consent, Narrative Research shall use reasonable efforts to ensure that a respondent is advised of the identified purposes for which personal information will be used or disclosed. The identified purposes shall be stated in a manner that can be reasonably understood by the respondent.
Generally, Narrative Research shall seek consent to use and disclose personal information at the same time it collects the information. However, Narrative Research may seek consent to use and/or disclose personal information after it has been collected, but before it is used and/or disclosed for a new purpose.
In determining the appropriate form of consent, Narrative Research shall take into account the sensitivity of the personal information and the reasonable expectations of its respondents.
The participation of a respondent in a quantitative or qualitative marketing or social research study may constitute implied consent for Narrative Research to collect, use and disclose personal information for the identified purposes.
Principle 4 – Limiting Collection of Personal Information
Narrative Research shall limit the collection of personal information to that which is necessary for the purposes identified by Narrative Research. Narrative Research shall collect personal information by fair and lawful means.
In conducting surveys, Narrative Research limits the amount and type of personal information it collects. We collect only the amount and type of information needed for the purposes identified to individuals.
Narrative Research collects personal information about an individual primarily from that individual or a member of that individual’s household. Except as permitted by law, Narrative Research will only collect personal information from external sources, such as client organizations, if individuals have consented to such collection.
Principle 5 – Limiting Use, Disclosure, and Retention of Personal Information
Narrative Research shall not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
Narrative Research may disclose a respondent’s personal information to:
- client of Narrative Research where the respondent has consented to such disclosure;
- a third party engaged by Narrative Research to perform functions on its behalf;
- a public authority or agent of a public authority if, in the reasonable judgment of Narrative Research, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information; or
- a third party or parties, where the respondent consents to such disclosure or disclosure is required or permitted by law.
Only Narrative Research’s employees with a business need-to-know, or whose duties reasonably so require, are granted access to personal information about respondents.
Narrative Research shall keep personal information only as long as it remains necessary or relevant for the identified purposes or as required by law. Depending on the circumstances, where a respondent may have to be re-contacted for purposes of clarifying responses to a survey, or to seek additional responses, Narrative Research shall retain the personal information for a period of time that is reasonably sufficient to allow this re-contact.
Narrative Research shall maintain reasonable and systematic controls, schedules and practices for information and records retention and destruction which apply to personal information that is no longer necessary or relevant for the identified purposes or required by law to be retained. Such information shall be destroyed, erased or made anonymous.
Principle 6 – Accuracy of Personal Information
Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Personal information used by Narrative Research shall be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about a respondent.
Narrative Research shall update personal information about respondents and employees as necessary to fulfill the identified purposes or upon notification by the individual.
Principle 7 – Security Safeguards
Narrative Research shall protect personal information by security safeguards appropriate to the sensitivity of the information.
Narrative Research shall protect personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, through appropriate security measures, regardless of the format in which it is held.
Narrative Research shall protect personal information disclosed to third parties by contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used.
All of Narrative Research’s employees with access to personal information shall be required to respect the confidentiality of that information.
Principle 8 – Openness Concerning Policies and Procedures
Narrative Research shall make readily available to individuals specific information about its policies and procedures relating to the management of personal information.
Narrative Research shall make information about its policies and procedures easy to understand, including:
- the means of gaining access to personal information held by Narrative Research;
- a description of the type of personal information held by Narrative Research, including a general account of its use; and
- a description of what personal information is made available to related organizations (e.g. subsidiaries).
Principle 9 – Individual Access to Personal Information
Upon request, Narrative Research shall inform an individual of the existence, use, and disclosure of his or her personal information and shall give the individual access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Upon written request to the Privacy Officer, Narrative Research will inform an individual of the existence, use and disclosure of his/her personal information and shall be given access to that information.
In certain situations, Narrative Research may not be able to provide access to all the personal information that it holds about a respondent. For example, Narrative Research may not provide access to information if doing so would likely reveal personal information about a third party or could reasonably be expected to threaten the life or security of another individual. Also, Narrative Research may not provide access to information if disclosure would reveal confidential commercial information.
In order to safeguard personal information, a respondent may be required to provide sufficient identification information to permit Narrative Research to account for the existence, use and disclosure of personal information and to authorize access to the individual’s file. Any such information shall be used only for this purpose.
Narrative Research shall promptly correct or complete any personal information found to be inaccurate or incomplete. Any unresolved differences as to accuracy or completeness shall be noted in the individual’s file. Where appropriate, Narrative Research shall transmit to third parties having access to the personal information in question any amended information or the existence of any unresolved differences.
Respondents and employees can obtain information or seek access to their individual files by contacting the Narrative Research Privacy Officer.
Principle 10 – Challenging Compliance
Narrative Research shall maintain procedures for addressing and responding to all inquiries or complaints from its respondents regarding Narrative Research’s handling of personal information.
Narrative Research shall, on written request, inform its respondents about the existence of these procedures as well as the availability of complaint procedures.
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